![]() ![]() Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill. To cancel your purchase with a Quest Customer Support representative: Although you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. In some states, applicable taxes are non-refundable as well. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. Access results online as soon as they’re available. ![]() Complete your test sample collection during your scheduled appointment. Book a visit to one of 2000+ Quest locations. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. Buy a lab test & schedule an appointment.Answer the associated questions to find a Quest Diagnostics location near you and book an appointment. Once your purchase is complete, return to and click the Schedule appointment text on the right side of the top navigation bar. These home collection kits cannot be canceled and are nonrefundable.įor all other home collection kits with lab processing and resulting: Appointments can be scheduled after making a purchase.You will receive an email confirming your refund is being processed.įor home collection kits with that can be used and resulted at home: Your refund will be processed within 7-14 business days. In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. ![]()
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